Returns & Exchanges

GENERAL

DEFECTIVE PRODUCTS

2.1 At “sublimetrendz”, we prioritize quality assurance to ensure that
customers receive products free from defects. Our quality checks include
thorough inspections during manufacturing and packaging stages. We
employ skilled professionals who meticulously examine each product
for any flaws, inconsistencies, or damages that may affect its functionality
or appearance.

Furthermore, we adhere to strict quality control standards and industry
best practices throughout the production process. This includes using
high-quality materials and implementing measures to prevent defects
during handling and shipping.

2. Notification of Defect:

If you receive a product with defects, kindly notify us within 24 hours
of receiving the item. To notify us of a defective product, please
contact our customer service team at +92 335 6556666 or
Info@sublimetrendz.com, and provide the following information
to justify your claim:

• Order number or reference
• Description of the defect
• Clear photos or videos showing the defect
• Any other relevant details or documentation related to the defect

3. Return Process:

We kindly inform our customers that we do not offer returns,
exchanges, or refunds under any circumstances. All purchases made
through our store are final.

Please carefully review product details, sizes, and descriptions before
placing your order. If you have any questions prior to purchasing,
feel free to reach out — we’re here to assist you.

By placing an order, you acknowledge and agree to this policy.

Thank you for understanding and supporting our business.

4. Thorough Investigation:

Upon receiving the defective product, we will conduct a comprehensive
investigation to assess the reported issues.
Our investigation process includes visual inspections, documentation
review, communications, and an internal review to thoroughly assess
reported issues with the items and determine the appropriate resolution.

5. Refund or Repacement:

At sublimetrendz, we do not offer refunds or replacements under
any circumstances. All sales are considered final.

We encourage our customers to carefully review all product details, sizes, and specifications before completing their purchase.

Refunds or replacements are not applicable, and any such requests will
respectfully not be entertained.

By placing an order with us, you acknowledge and agree to comply with this policy.

6. Discretion of the Brand:

The brand reserves the right to make final decisions on refunds
and replacements based on the outcome of the investigation.

CANCELLATION POLICY

1. Eligibility:

Customers may request order cancellation only if the order has not
yet been processed or dispatched. Once an order is in the processing
or shipping stage, cancellation will no longer be possible.

All cancellation requests are subject to approval. If the order has already
been processed or dispatched, the cancellation will be declined,
and all associated costs will be the customer’s responsibility.

We recommend contacting us promptly if you wish to request a cancellation.

By placing an order with us, you agree to comply with this policy.

2. Timeframe:

Customers may request to cancel their order before it is processed
or dispatched. Once an order enters the processing or shipping stage,
cancellation requests may no longer be accommodated.

To initiate a cancellation, please contact our customer service
team immediately with your order number for confirmation.

📧 Email: support:  Info@sublimetrendz.com
📞 Phone/WhatsApp: +92 335 655 6666

All cancellation requests are subject to approval. By placing an
order, you agree to this policy.

3. Refund Process:

At SublimeTrendz, we maintain a strict no-refund policy. Once an
order is placed and confirmed, it cannot be refunded under any
circumstances. We kindly ask our customers to review their orders
carefully before completing the purchase, as all sales are final.

We appreciate your understanding and support.

4. Exceptions:

The following items are exempt from cancellation and refund:

• Final sale items marked as non-returnable or non-refundable.
• Personalized or custom-made products where the production process has been initiated.

5. Procedure:

To initiate a cancellation request, customers must contact our customer support
 team at +92 335 6556666 or Info@sublimetrendz.com. Please provide
your order number and reason for cancellation when contacting us.

6. All Sales Are Final

At SublimeTrendz, we follow a strict policy of no cancellations, returns,
or exchanges. Once an order has been placed, it is considered final
and cannot be changed or canceled under any circumstances.

We kindly ask our customers to review their order details carefully
before confirming the purchase. Thank you for understanding and
supporting our policy.

7. Liability:

Customers are liable for providing accurate order details and initiating
cancellation requests within the specified timeframe. “sublimetrendz” 
holds liability for processing cancellations promptly and issuing
refunds in accordance with the policy.

8. Changes or Updates:

Any changes or updates to the cancellation policy will be communicated
to customers via email and updated on our website. It is recommended
to review the cancellation policy periodically for any revisions.

THE BRAND